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Through efficiencies, we have been able to invest in an externally hosted Service Management Solution "Remedy on Demand", provided by the market leading IT Service Management Provider, BMC Software.
THIS Service Delivery are currently rolling out this significant upgrade to our current ITSM System (Remedy) along with a number of planned future enhancements, which will enable a more efficient and responsive service to be provided to you, our customers.
Here at the Service Desk we appreciate how important it is for our customers to receive a quick response when reporting their incidents to us. We have acted on your feedback by upgrading our current Service Desk system with additional contact methods. The first being a new Self Service IT Portal to improve and simplify your IT Support experience.
If you have limited time and don’t need to speak to a Service Desk Analyst, users can now access the Service Desk directly without the need to pick up the phone or email. It’s a fast and responsive method for logging all your incidents online, automatically allocating to the appropriate support teams for faster resolution. You won’t even have to wait for a reference number, it’s there instantly when you submit!